Returns & Exchanges
At Billy's Bakery, we strive for perfection in every bite, but due to the perishable nature of our artisanal baked goods, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery.
Contact Support
Email our team at [email protected] within 24 hours of receiving your order, including your order number and clear photos of the product and packaging.
Review Process
Our quality assurance team will review your claim within 1 business day to determine if a replacement, store credit, or refund is the appropriate resolution.
Perishable Disposal
In most cases, we do not require you to ship perishable items back to us; please keep the items until your claim is processed or dispose of them as instructed by our team.
Resolution Delivery
Once approved, replacements are prioritized for the next available baking slot, or refunds are issued to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing